Features (AddOns)

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InBox StatsTimeAccountedByArticle

Version 7.0.1

Creation date 23/08/2022

Resources

Module to create a new report object that displays time entries for articles.

Prerequisites

Framework

The following versions of Znuny Framework are supported:

  • [7.0.x]

Modules

The following modules are required:

  • InBox Core 7.0.1 or superior

Operating System

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Browsers

The following browsers is required:

  • [Chrome]

  • [Mozilla]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ StatsTimeAccountedByArticle-7.0.1.opm

Configuration

StatsTimeAccountedByArticle::Core::ArticleDynamicField

Add the name of the article dynamic fields that will be displayed in the report. Example:

Configuration

Use

Navigate to the 'Reports -> Statistics' menu and create a new report with the "TimeAccountedByArticle" object.

On the x-axis, the module provides the columns below to be chosen:

Report1

'Article Appointment Subject' = 'Article Subject';

'Article Appointment Agent' = 'Article Agent';

'Article Appointment Date' = 'Article Date';

'Article Appointment Init' = 'Article Appointment Init';

'Article Appointment End' = 'Article Appointment End';

'Article Appointment Total Hours' = 'Article Appointment Total Hours';

'Article Body';

'Article Number';

Report2

It is also possible to include a filter of the attendants who pointed out time.

Report2

And it is possible to add dynamic article fields if they are added in module configuration.